The importance of soliciting feedback
I just set up Feedburner to manage the RSS feed on the new show blog. At the end of the instructions for how to do this, at google.com, I was given the option to check yes or no next to the question ‘was this helpful?’ When I hit yes, it gave me a small text field and asked me what had been most helpful about the instructions.
I’m pretty sure no one at Google will ever read my response.
They must get jillions every day. It’s probably mostly noise… and even when it’s not, it’s probably only good for pointing out egregious errors.
Here’s the collateral benefit to Google: because of our brief conversation, I feel a tiny bit more affinity for the company that could single-handedly wipe out any claim to privacy I might have imagined I had.
Everyone likes a good listener. Even if it’s only an illusion.
